StrikeTracker KnowledgeBase

Accounts

Accounts in StrikeTracker contain your account-level data such as:

  1. Account name, status, and ID
  2. Account Activity
  3. Services
  4. Primary, Technical, and Billing contact information
  5. Generate Usage Reports

When a StrikeTracker account is provisioned, it typically will contain only the information for your account itself (name, ID, contacts, etc.), a set of [Services], and one or more Users. Your support engineer may also have provisioned one or more Origins and/or Understanding Sites Scopes, in addition to creating some [Hostnames] and configuration policies within your Sites. Upon receipt of your account, you should review the configuration and have a quick call with your support engineer to understand the status of your configuration.

Configuration of account-level settings is performed via the "Accounts" module, as shown here:

Account Status

Every Account has an associated status. Each account may only have one status at a time. There are three account statuses:

Active

This is the default status. All new accounts are created in this status. The users associated with an active account may log in to StrikeTracker. The CDN provides service for accounts in Active status (assuming there are no other blockers).

Suspended

An account that is Suspended is effectively shut off from accessing the CDN in any way. Users associated with this Account may not log in to StrikeTracker. The CDN does not provide service for accounts in the Suspended status. Suspended accounts maintain the configurations and file libraries intact for 6 months and are automatically deleted at 6 months. Before a suspended account is deleted, it can be reversed at any time and returned to full operation.

Deleted

When a user "deletes" an account, it can no longer be accessed or seen. However, the information about the account and its configuration remain in the system and the account is placed in to Deleted status. Deletion is not reversible.

 

Account Activity

The account activity tab shows how often certain actions have been performed on the account and its sub accounts.

 

Services

The services tab shows all the services that have been provisioned for the account.

 

Field Descriptions

Definition

An Account is a representation of an organization (or business unit) that has access to CDN services.

Account Data

The grid below describes all of the information associated with an account, if it is required or not, any data restrictions and possible error messages:

General Account Info

Field Required Data Validation Error Messages
Account Name Yes None Please enter an account name
Account ID Yes None
(Defined by system, not editable)
 
Notification Email Yes Must be a valid email address  

Primary Contact

Field Required Data Validation Error Messages
First Name Yes None First name is required
Last Name Yes None Last name is required
Email Address Yes Must be a valid email address Enter a valid email address
Phone Number Yes None Phone number is required
Fax number No None Fax number is required

Technical Contact

Field Required Data Validation Error Messages
First Name Yes None First name is required
Last Name Yes None Last name is required
Email Address Yes Must be a valid email address. Enter a valid email address
Phone Number Yes None Phone number is required
Fax number No None Fax number is required
 

Account Security

  • Users may not modify the 'Allow sub account creation' field for their own account
  • Admins may never modify the 'Number Sub accounts allowed' field; However this field is set to a default value if an Admin enables the 'Allow sub account creation' field
  • Accounts may not be created under a parent account that has the 'Allow sub account creation' value set to No
  • Accounts may not be created if the parent account has a number of sub accounts equal to or greater than the value of the 'Allow sub account creation' field