StrikeTracker KnowledgeBase

Users

Users are managed via the "Manage Users" option that you can get to by clicking your name from the top right corner of StrikeTracker portal. While the management portal makes administration of the CDN easy enough for one person to do by themselves, many times organizations will distribute responsibilities amongst several users. To meet these needs, StrikeTracker makes it possible to create multiple users and to give them as much or as little access as required to perform their job function.

Adding a new user:
Users

The users view is shown below:

Users

Users can come in two types: Administrators, and "Normal" users.

 

Administrators

Administrators can create, edit, and delete other users, and have a full permission set that cannot be reduced (except by converting the user to a normal user). StrikeTracker admins can create users with arbitrary names as long as they are unique. They can then potentially use the same email address for multiple user profiles.

This will allow, for instance, a read-only API user and a user with administrative privileges to be maintained from the same email account.

StrikeTracker admins can create users with arbitrary names as long as they are unique. They can then potentially use the same email address for multiple user profiles.
This will allow, for instance, a read-only API user and a user with administrative privileges to be maintained from the same email account.

 

Normal Users

Normal users have a variable level of access, based upon the permissions that have been assigned by an administrator.

 

Field Descriptions

Every user (regardless of type) will have the following properties:

Field Required Data Validation Error Message
First Name Yes Must contain a letter Please enter your first name
Last Name Yes Must contain a letter Please enter your last name
Email Address Yes
  • Must be a valid email address (name@domain.com)
  • Must be unique across all users in the system
  • An email address is required (name@domain.com)
  • This email address is already in use
Phone Number Yes None None
Fax Number No None None
Password Yes See below The password is not complex enough
Suspended Yes (Defaults to No)   None
 

User Creation and Permissions

Users are created via the "Add User" dialog, which is shown below:

Users

The first user created for your account by our provisioning team is typically created as an administrator. This administrator can then be used to create additional user accounts. These users can also be given full system access, or their access can be restricted to a more restrictive set of privileges. There are a number of access levels available, listed below. For each permission there is the option to set the privilege as “Read”, “Edit”, or “None”. Users with “Read” permissions can only view the information, while those with “Edit” can make changes. Users with a permission of “None” are unable to access the information in StrikeTracker for either viewing or editing.

 

Account

Users with this permission can view account information such as contact information, services, and users.

 

Creation

We removed the uniqueness constraint on email addresses so that we can enforce a valid email address via our new user workflow. Now, during new user creation, administrators will no longer be prompted to create a password for the user.

Instead StrikeTracker will send a welcome email to the newly created account’s email address with instructions for validation and password creation. For this reason, it’s important that administrators use a correct, routable email address during user provisioning or else the user will be unable to log in.

 

Content

Users with this permission can view and edit hosts, policies, and hostnames.

 

Reporting

With this permission the user has access to reporting information, such as CDN analytics.

 

User Suspension and Activation

Users can be placed in a suspended status. When a user is in the suspended status, they are blocked from logging into the console and from using web services. If a user is already using the console, they are denied further access.

 

Changing User Passwords

Users can change their own password by navigating to the users list, selecting their user, and clicking on the "Change Password" button in the toolbar. Administrators are able to set the password of any user owned directly or indirectly by their account.

Password Complexity Requirements

User passwords must conform to the following rules:

  • Passwords must be at least 5 characters long
  • Passwords must use at least one of the following:
    • Special character
    • Number
    • Capital letters