Raw access logs are available for customers who would like granular details about the end-user request for CDN content. Every hit to the CDN is reported in the Raw Logs. Raw Logs are a premium service and are enabled at the Account Services level, and then enabled for each host within the account. Logs enable custom reporting as well as visibility to details such as User Agent, Requestor IP address, Status Code, and Path to Content delivered.

Accessing Logs

The raw log storage area is accessed via FTP using your StrikeTracker login credentials. The FTP hostname for raw logs is:

[account-hash].logs.hwcdn.net

Users should login using their StrikeTracker password, with the username of the following format:

[username]:[hosthash]

Where username is your StrikeTracker username, and hosthash is the 8-character alphanumeric hash of the host for the logs which you wish to access. For instance, if your StrikeTracker username was admin@example.com, and you had a host with the hash of q2w3e4r5, you would enter the following username when prompted by the FTP server:

​admin@example.com:q2w3e4r5

Your password would be your StrikeTracker password.

Please note that at this time, downloading the raw logs for multiple hosts via a single FTP login is not supported. If you require the raw logs for multiple hostnames to be combined into a single set of raw logs, you must do so by using a single host for delivery and configuring multiple virtual hosts on that StrikeTracker host (typically configured with multiple scopes within the host).

Note: Access to the FTP space is granted after raw logs are enabled and after delivery has occurred on the account. Your credentials will not function prior to the first raw log being generated.

Log File Naming Conventions

After you have logged in to the raw log FTP access area, you will see a series of folders containing the raw logs. Logs are nested in directories representing dates. Directory naming convention is "[product]/YYYY/MM/DD/", where the days are defined by GMT timezones.

Example:

cds/2008/08/26/

Within each daily folder, you will see one or more logs with the naming convention of:

prod-YYYYmmDD-HHMMSS-#.txt

Note that the HH-MM portion is in the GMT timezone. For example:

cds_20080826-171745-1.log

The delivery timestamp shown within the log is also GMT and represents when the delivery request is complete (end user disconnects or full file is delivered).

Multiple separate logs may be generated for each time period, in which case many logs may appear within each directory. Logs are moved to the FTP space every 15 minutes or when individual log size reaches 5MB, whichever is first.

Logs are currently saved for 45 days. Access to this space is read-only.

Access Log Format