On January 4, 2023 our celebrated customer support will be available in four distinct packages - Standard, Silver, Gold and Platinum - letting every Highwinds by Stackpath customer choose exactly the level of engagement and assistance they prefer.
This will impact some engagement channels and technical assistance. Details have been sent to the email contact on file.
Critical Notification Updates
You can use these instructions to receive notifications on critical platform updates.
Access the StackPath/Highwinds status page: https://status.stackpath.com
Click Subscribe to Updates.
In the window that appears, select the notification type (email, text, Slack, etc.), and then enter the required contact information.
Based on your notification type, you may need to confirm your contact information.
For example, for email notifications, you will receive an email verification that you must open.
When you confirm your contact information, you will be redirected to the status page.
In the status page, select the edge locations and systems to stay informed about.
Upgrade or Change Support Plan
All Highwinds by StackPath accounts come with Standard Support. If you want to upgrade or change support levels you can may either:
Email your sales representative with account details and request the support plan that should be added to your account.
Email firstname.lastname@example.org with account details and advise them of the support plan that should be added to your account.
Send an email to: email@example.com
To help us quickly troubleshoot, please provide useful information about your question or problem:
- What are the steps to reproduce the issue?
- What error messages do you receive?
- Have you already performed any troubleshooting steps?
- Do you have any screenshots to share?