Adding a Payment Method
Navigate to the payment methods screen by clicking Billing. Then, click Add payment method. 
Supported Payment Methods
We currently support the following payment methods through the portal:
- Credit card
- PayPal
If the payment method you want is not available, please email our billing department at billing@highwinds.com for inquiries.
Setting a Default Payment Method
Select the payment method you wish to use from the table. Click Edit, and check Set as Default Payment Method.
A default payment method is required.
Payment Failures
A payment may fail for a few different reasons.
Examples include, but are not limited to:
| FAILURE REASON | RESOLUTION |
| Expired Card | Enter in new Payment Method |
| Bank Hold | Please reach out to your financial institution |
| Address Issue | Verify the address with your credit card company matches the address in the portal |
Updating Payment Method
To update your payment method on file, click Billing and then click Payment Methods.
Then select the Edit from the drop-down menu of the payment method you'd like to update. Once your payment method is updated, you may pay your account directly. 