• Paying and Managing Invoices

    How do I pay an invoice? When an invoice is generated, it will appear on the invoices section via the billing tab. By default, we will try to process the payment for any newly generated invoice. If payment processing fails, your invoice status will read ...
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  • Billing Credentials

    Only admin users can view and pay invoices and edit payment methods. You can view your account users under Admin > Users.
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  • Paying an invoice that is less than $0.5

    We have a minimum of $0.5 for payment, if for some reason you are required to pay an invoice that is less than $0.5 please contact our support. Please note that your account will not be suspended if your only due payment is less than $0.5   
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  • What is account balance?

    Account balance is comprised of all invoice balances due.
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  • Payment Methods

    How do I add a payment method? Navigate to the payment methods screen by clicking Billing. Then, click Add payment method.   Which payment methods are supported? StackPath currently supports the following payment methods through the portal: Cr...
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  • How do I pay an invoice?

    By default, we will try to process the payment on the Due Date for any newly generated invoice. If payment processing fails, your invoice status will read Past Due.   You can pay an invoice by clicking Make a Payment at the top-right of the invoices scree...
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  • See all 10 articles
  • New CDN Functionality in StrikeTracker 3.6 Update

    StrikeTracker 3.6 brings a series of subtle feature updates to the CDN functionality of the app—we'll walk you through them all here. Add an Empty Site To speed up the process of creating sites for power users, or customers who know they don’t need the ...
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  • Policy Translation Sheet

    StrikeTracker 3.5 introduced some significant changes to the categorization and naming of many existing policies. For that reason, many users might find it useful to know which policies were effected and how.  The table below sorts each policy by its new...
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  • Adding Exceptions to Policies

    By adding Exceptions, you can easily target specific files on a given Scope that require unique treatment by a particular configuration policy. Exceptions allow you to do this without creating additional Scopes for files that require unique treatment. Ex...
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  • Getting Started with StrikeTracker 3.5

    With StrikeTracker’s latest update, navigating your Highwinds CDN account is easier than ever. Here's a brief overview of StrikeTracker’s most important improvements. In this video we'll show you how to: Navigate between your Highwinds CDN services View a...
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  • Reporting

    Reporting allows you to aggregate data on the access to and activity of your content across the CDN. Access Logs With Access Logs you can log access to your content by end-users. The settings below allow you to indicate a list of HTTP header fields...
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  • List of US and Canada ISO 3166-2 Subcountry Codes

    Use these US and Canada ISO 3166-2 Subcountry Codes to configure content protection policies by geographic restrictions. AD,02,"Canillo" AD,03,"Encamp" AD,04,"La Massana" AD,05,"Ordino" AD,06,"Sant Julia de Loria" AD,07,"Andorra la Vella...
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  • List of ISO 3166 Country Codes

    Use these ISO 3166 Country Codes to configure content protection policies by geographic restrictions. A1,"Anonymous Proxy" A2,"Satellite Provider" O1,"Other Country" AD,"Andorra" AE,"United Arab Emirates" AF,"Afghanistan" AG,"Antigua ...
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  • List of DMA Codes

    The following list of DMA1 codes is shown in the "DMAs" view of the StrikeTracker Analytics perspective. 500 PORTLAND-AUBURN 501 NEW YORK 502 BINGHAMTON 503 MACON 504 PHILADE...
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  • Content Access Authentication

    Content Access Authentication allows you to require authentication for access to content. URL Signing URL Signing allows you to protect files from unauthorized access with an encrypted key. URL Signing gives you more control over access to your con...
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  • User Access Restrictions

    User Access Restrictions allow you to restrict who can view or share your content based on IP address or geographic location, and/or by the website linking to your content. IP Restrictions IP Restrictions allows you to enable access to content based o...
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  • Contact Support

    We Are Here to Support You! We back our products and services with reliable support provided by our team of experienced hardware and software support specialists. We are standing by to assist you with any technical issues you experience while using the High...
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  • Service

    Customer DefaultPolicy Keys AccessLogFields OpLogFields ReceiptLogFields Customer General Customer Config Definitions. WARNING: All of these must be defined at the same scope, or they may not take effect properly. ...
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  • Rate limiting policy of StrikeTracker's API Purge Calls

    Highwinds customers can use API endpoints for purging the cache for their sites. To ensure operational efficiency for all customers, Highwinds limits the number of API purge requests to 100 URI’s per account every 60 seconds. For example: If a single API c...
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  • Legacy API Documentation: StrikeTracker 2 to StrikeTracker 3

    The purpose of this document is to aid you in the conversion of code that uses previous StrikeTracker APIs to use the new StrikeTracker API. The new API gives you much more flexibility, improved security, and many added features, and the new API exposes the...
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  • Highwinds Cloud Storage specific API documentation

    API Quick Reference Create a Container Delete a Container List All Containers in Account Container Permissions Write Access Read-Only Access List All Objects in a Container Upload an Object to a Container Download an Object from a Container Delete an O...
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  • Reference

    Overview Pops Docs Version BillingRegions Configuration Overview Reference resources are those for which the only changes occur due to expansions in capacity or capabilities brought about by Highwinds' growth. They are useful for interpreting the output...
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  • Purge via API

    Note: StrikeTracker has a rate limit on purge calls via API. To learn more, read about StrikeTracker's API purge call rate limit. In order to purge a file named index.html from the cdn.example.com host first populate data.json with the following { "list...
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  • Highwinds Interactive API Documentation

    The Highwinds Interactive API Documentation, accessible from within your StrikeTracker account, is an excellent resource that can help you write your own API requests by demonstrating to you how Highwinds API requests are written and how they are made in a ...
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  • See all 8 articles
  • Support FAQ

    Welcome to the Frequently Asked Questions section, a growing list of common questions asked by our customers. It is a great place to start if you have questions about how to use your CDN account and how to work with the features of our product. If you don't...
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  • IP Whitelisting (Login Whitelist)

    IP Whitelisting is a method used for adding an extra layer of security to your account by limiting a user’s account access to one or more IP addresses specified in the list of whitelisted IP’s. Common Use Cases Each individual user may choose to limit...
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  • Two-Factor Authentication (2FA)

    Two-Factor Authentication is an extra layer of authentication that requires the user to prove they are who they claim to be. 2FA requires not only a username and password but also a short-lived access code generated by something that the legitimate user, an...
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  • Users

    Users are managed via the "Manage Users" option that you can get to by clicking your name from the top right corner of StrikeTracker portal. While the management portal makes administration of the CDN easy enough for one person to do by themselves, many tim...
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  • Subaccounts

    CDN accounts can contain subaccounts, down to seven levels deep, if the ability to create subaccounts has been enabled. As the Highwinds account is at level 1, all direct customer accounts are at level 2, allowing 5 additional levels to be created below. Su...
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  • Accounts

    Accounts in StrikeTracker contain your account-level data such as: Account name, status, and ID Account Activity Services Primary, Technical, and Billing contact information Generate Usage Reports When a StrikeTracker account is provisioned, it typically ...
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  • Purge

    We've completely redesigned our purge user interface with the concept of Purge Workflows. You'll now have four different ways in which you can purge CDN content. Purge by URL The original and likely most familiar of our purge types, purge by URL gives you e...
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  • Speed Test (formerly Barometer)

    Speed Test in StrikeTracker was formerly called "Barometer." This article is currently being updated. Barometer is a tool that allows you to test network connectivity between the CDN and your origin. Enter a URL for us to test, and we'll request that URL...
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  • Cache Keys

    Cache Keys allow you to cache additional versions of a file for end-users that may request them. Dynamic File Versioning You can specify which parts of the end-user request should be used to build additional cache keys. Different parameters or headers...
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  • Cache Settings

    Cache Settings allow you to set how and when assets stored on a particular Scope in the CDN cache should be purged and replaced with fresh content from the Origin. Caching content is one of the primary functions of a CDN. When you properly configure how ...
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  • Origin Pull Policies

    CustomX Keys Basic Authorization X-Forwarded-For (xForwardedForAuth) Origin Server X-Forwarded-For (xForwardedForOrigin) Compressed Origin Pull (gzipOriginPull) DefaultPolicy Keys Enabled Compressed ...
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  • Origin Pull Using HTTPS

    By default Highwinds will origin pull content over HTTP. To use HTTPS for origin pull, there are three steps to this process: Talk to your Highwinds Account Representative to get the SSL origin service enabled for your account. After the service has been e...
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  • Media Delivery

    Media Delivery allows you to define how the CDN treats a variety of different media types including Flash media. Flash Pseudo Streaming Flash Pseudo Streaming allows you to define how the CDN delivers Flash media. Initial Bytes Parameter This is...
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  • Request and Response Headers

    Request and Response Headers policies allow you to insert custom HTTP headers into requests and responses to and from the CDN. Static Header Injection Static Header Injection allows you to insert HTTP headers into the CDN request and response process....
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  • Custom Domains

    Custom Domains lets you associate any of your web domains with a Site. A Custom Domain is usually a combination of a domain name and a subdomain. For example, cdn.mydomain.com for your content or www.mydomain.com for your website. The Custom Domain is then ...
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  • Edge Responses

    Edge Responses allow you to use response headers to deliver precise sets of information to end-users. Edge Responses are greatly enhanced when you begin using Expansion Variables. Check out our article on Expansion Variables to learn how to use them and ...
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  • Force Downloads

    Force Downloads allows you to enable the automatic download of assets delivered to end-users by forcing assets to download instead of opening in-browser. Force Downloads can be configured by header or by URL. Content Disposition by URL Content-Disposi...
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  • Content Compression

    Content Compression allows you to to deliver compressed versions of files to end-users in order to increase the performance of your website. GZip Compression Gzip Compression allows you to speed up your websites or web apps by making certain files sma...
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  • See all 11 articles
  • Expansion Variables

    Inserting Expansion Variables into the settings of certain configuration policies is an advanced method for fine tuning the delivery of your content over the Highwinds CDN Network. Expansion Variables are an advanced feature you can take advantage of whethe...
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  • DNS Setup: ANAME Records Management

    This article describes the recommended method to setup DNS for full-site acceleration when using the Highwinds CDN with an apex domain. Highwinds recommends using an ANAME or ALIAS Records as opposed to using the traditional A Record when possible. An AL...
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  • DNS Setup: CNAME Records Management

    The below tutorials will walk you through the basics of connecting your domain to the CDN with whatever particular DNS provider you use to manage your DNS records. DNS must be properly configured in order for traffic to your domain to be routed through the ...
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  • Editing a Site (Advanced)

    You can take advantage of all the advanced configuration policies in the Advanced mode of editing a Site. Advanced configuration policies allow you to very finely tune how your content is treated and behaves across the CDN’s network. Advanced mode also allo...
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  • Editing a Site

    The default settings applied to each new Site enable immediate and efficient delivery of content. You can edit these settings -- the most common options are exposed to you in the simple mode of editing a Site. More advanced options are available in advanced...
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  • Creating a Site

    The first step to delivering content on the CDN is to create a Site. Here’s how it works. Quick Intro To Sites All the content you'll serve over the CDN will come from a Site. Sites were formerly called "Hosts," and they contain the information the CDN use...
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  • Understanding Sites & Scopes

    Sites NOTE: In previous versions of StrikeTracker, "Host" was the name used to refer to the delivery containers used to configure, cache, and deliver your content. With StrikeTracker 3.5, "Hosts" are now known as "Sites." Every Highwinds StrikeTracker accou...
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  • Dedicated VIP Certificate upload

    Once your account has been provisioned for dedicated SSL, you will have the option on the certificate upload screen to install your new certificate on one of your VIPs after upload. You can also, at any time, choose to install a previously uploaded certi...
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  • Server Name Indication (SNI)

    Server Name Indication, or SNI, is a method by which clients such as web browsers can securely designate the domain that they are attempting to access before completing the SSL handshake. That means that custom SSL certificates can be used on a multi-ten...
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  • Secure Certificate Workflow

    By employing a fully encrypted configuration queue on top of our real-time configuration capabilities we’re able to expose end points in both the StrikeTracker UI and our RESTful API to securely consume customer certificates and deliver them to our global P...
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  • Filters

    Path Filter (URL Filter) Expression is a match with the Request URL (or path) The path specified in the path filter has to be the translated path. The path filter can also be used as a URL filter. For the URL filter, expression should start with prot...
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  • HTTP (SSL) Support

    The Highwinds CDN supports the secure delivery of assets via HTTPS (HTTP over SSL). SSL connections are secured via the use of a "certificate" that forms a chain of trust between the customer's site, the CDN, and a certificate authority such as VeriSign, Go...
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  • How We Detect Your Origin Server

    As part of the Site creation process in StrikeTracker 3.5, we've adopted one of the great ideas developed at StackPath and expanded on it -- we automate Origin location and protocol discovery for those who may not be familiar with the concept of the origin ...
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  • Custom Client Identification

    Custom Client Identification allows you to override certain headers sent to the Origin from the CDN. Custom X-Forwarded-For Header The Custom X-Forward-For Header allows you to override the name of the X-Forwarded-For header the CDN sends to the Origi...
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  • Origin Load Reduction

    Origin Shield allows you to reduce the bandwidth or number of connections from the Origin. Download and Store Files in Segments This policy allows you to enable the CDN to download and store files in small parts rather than as whole, and potentially l...
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  • Origin Selection

    Origin Selection allows you to define your Origin and how the CDN interacts with it. Compressed Origin Pull Compressed Origin Pull allows you to enable the CDN to request and accept Gzipped content from the Origin. The CDN caching servers send your...
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  • Origins

    In order for the CDN to be able to serve content to end users, it must have access to a source repository where the authoritative copy of that content resides. These sources are called "origin" servers. Origins are servers that live outside the CDN, and can...
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  • Raw Logs

    Raw access logs are available for customers who would like granular details about the end-user request for CDN content. Every hit to the CDN is reported in the Raw Logs. Raw Logs are a premium service and are enabled at the Account Services level, and then ...
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  • Analytics & Services Data

    Overview Analytics Platforms Services Overview Data resources are those which inform you about the usage or state of your own account or subaccounts. They are read-only in nature, accessed with the GET verb Analytics The analytics API is the best way t...
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  • Analytics Traffic Analyzer

    The Traffic Analyzer is an excellent tool for analyzing your CDN traffic. A number of detail charts are included to help you analyze different aspects of the delivery, and filters can be applied to filter based on Region, Traffic Segments (account level and...
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  • Analytics Reports

    Reports by Account and Reports by Site The Reports area is an excellent tool for quickly providing review of bandwidth, requests, and cache storage information across various metrics. The Reports area charts are displayed in a style to allow for quick Si...
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  • Analytics Introduction

    As the CDN is being used, analytics data is captured constantly in real time. This information is available for you to view in the analytics dashboards under the "Analytics" view. Analytics data is available as an overview of the account (Analytics -> Overv...
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  • Analytics Overview Requests

    By selecting the Request button in the Overview Area, charts are displayed showing Requests (Hits) for the current month, including Total Requests, Request Rate, Total Requests by Data Center, and Top Sites. Data is collected and aggregated in 5 minute samp...
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  • Account Management

    Provisioning Authentication Creating Users Provisioning Accounts are currently provisioned manually by the Highwinds support team. The access URLs and authentication credentials will be sent to you upon request by your assigned solutions engineer. On the...
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  • Introduction

    Useful Links CyberDuck Configuration Changes Mac OSX Windows Windows 8.1 HCS is a cloud of distributed storage nodes designed to support your online storage needs with full replication, guaranteed high availability and asset durability. HCS is an ente...
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  • StrikeTracker Performance and User Interface Improvements

    Updates made to both the backend and user interface of StrikeTracker spell dramatic performance improvements for the application: StrikeTracker has been optimized for dramatic improvement to the application’s load time when dealing with many subaccounts....
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  • Introduction to Release Notes

    In this section you can read about recent software releases for the Highwinds CDN and RollingThunder Network. Highlights will include new features, upgrades, bug fixes and more. There are two types of posts in this section, both of which are listed by the r...
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  • 2015-01-30 Usability Improvements

    The following updates were put in place for CDN users in our Jan. 30, 2015 release. They are are follows: Purge confirmation: The CDN now supports displaying the purge progress of an asset instead of the previous system where no progress and/or con...
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  • 2015-01-07 Configuration Updates

    The following updates were put in place for CDN users in our Jan. 7, 2015 release. They are are follows: Several improvements to the traffic analyzer, including a table of summary analytics under the main chart. The configuration page now include...
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  • 2015-04-15 StrikeTracker Consolidation

    StrikeTracker consolidation has been completed. All customers are now using the new StrikeTracker. The overview was consolidated to monthly figures, increasing its performance and ensuring all figures match. Several chart bugs were fixed. Various ...
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  • 2015-04-30 Password Update, Console Improvements

    Below are the changes we implemented to the StrikeTracker Console on 2015-04-30. StrikeTracker now supports resetting your password by email via: https://striketracker.highwinds.com/password-reset/ Follow the email prompts to reset your password qu...
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  • See all 32 articles
  • Table of Contents

    StrikeTracker has undergone some significant updates. Let us help you in getting started with StrikeTracker 3.5.   Table of Contents     Analytics & Reporting       Dashboard Traffic Analyzer Reports Raw Logs Configuration         Sites & Sco...
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  • Pseudostreaming

    Videos are often delivered through the CDN using a method called 'progressive download', which enables playing of the video as it progressively downloads in the background. Pseudostreaming is supported through the CDN, providing the capability to seek to po...
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  • Bandwidth Throttling

    The transfer rate of assets on the CDN can be throttled via URL parameters or via a static configuration that applies to specific User-Agents. Throttling via URL Parameters There are a number of parameters that can be added to the HTTP query string that con...
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