Learn how to add/update and remove billing details.
How do I pay an invoice?
When an invoice is generated, it will appear on the invoices section via the billing tab. By default, we will try to process the payment for any newly generated invoice. If payment processing fails, your invoice status wi...
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Only admin users can view and pay invoices and edit payment methods.
Billing Credentials View
You can view your account users under Admin > Users.
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Paying an invoice that is less than $0.5
We have a minimum of $0.5 for payment, if for some reason you are required to pay an invoice that is less than $0.5 please contact our support.
Please note that your account will not be suspended if your only due payment is less than $0.5
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Account balance is comprised of all invoice balances due.
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How do I add a payment method?
Navigate to the payment methods screen by clicking Billing. Then, click Add payment method.
Which payment methods are supported?
StackPath currently supports the following payment methods through the portal:
Cre...
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By default, we will try to process the payment on the Due Date for any newly generated invoice. If payment processing fails, your invoice status will read Past Due. You can pay an invoice by clicking Make a Payment at the top-right of the invoic...
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What do I do when my payment fails?
Payment Failure Reasons
A payment may fail for a few different reasons. Examples include, but are not limited to:
FAILURE REASON
RESOLUTION
Expired Card
Enter in new Payment Method
Bank Hold
Please reach out to your financial instituti...
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How To Pay an Invoice
When an invoice is generated, it will appear on the invoices section via the Billing tab. To make a payment, click Make a Payment. Then select the invoice you'd like to settle and click Select Invoice. By default, the l...
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How do I update my VAT number?
Steps to Update Your VAT Number
1. Log in to your StrikeTracker account
2. Click Account, and then click Edit Account.
3. Update your VAT number via the relevant field displayed.
4. The status next to your VAT number will say “Pending” for up to...
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Steps to Update Your PO Number
1. Log in to your StrikeTracker account 2. Click Account, and then click Edit Account. 3. You will now see a field where you can update your PO number. PO numbers will be displayed on newly generated invoices onl...
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